Hybrid AI agency3 Stevie Awards

Get found when buyers ask AI.Then prove the ROI.

Your buyers ask ChatGPT, Claude and Google's AI for a shortlist before they ever open a search page. We get you onto that list, turn the traffic into revenue, and build the systems underneath, with a person accountable for every decision.

Get a free AI visibility checkSee how we work
Certified partner of
  • Google Cloud
  • Shopify
  • Stripe
  • BigCommerce
  • WooCommerce

AI search visibility, ROI and the systems underneath

Three problems. One team.

Most engagements start with one of these. They usually turn out to be connected.

01Search visibility

Nobody finds us

You are missing when a buyer asks an AI assistant for a shortlist, and your Google traffic is flat or falling.

  • Rank in Google and get cited by AI assistants
  • Content and schema built to be quoted
  • Monthly share-of-answer reporting
Share of answer8%

AI search visibility (AEO and GEO)Search engine optimizationContent marketing

02ROI

The spend is not paying back

Budget goes out, leads come in, and nobody can say which half is working or what a customer actually costs.

  • Measurement you can trust, then testing
  • Paid media tuned continuously
  • Reporting tied to pipeline, not clicks
Return on ad spend1.4x

Analytics and conversion optimizationPaid mediaMarketing intelligence and forecasting

03Build

The back end cannot keep up

The store, the site or the systems behind them are slow, manual and held together by somebody's spreadsheet.

  • Stores and sites built to convert
  • Systems integrated so data flows
  • Agents that take the repetitive work
Hours returned each week0

Ecommerce developmentAPI and system integrationAI agents

Figures are illustrative examples, not guarantees. Outcomes vary by client, industry, niche, budget, starting position and how much of the work sits inside your team. We agree the targets that matter to you before any engagement starts, and report against those.

The hybrid AI balance: drag to set it

Where should the line sit?
Human-ledAI-run

HybridHuman 50 : 50 AI

People decide, AI does the legwork, and every handoff between them is designed on purpose. This is where we build.

Every company is being told to adopt AI or disappear. The pressure is real. The advice that usually comes with it is not very good.

Waiting it out

Most companies have tried a few AI tools. Far fewer have anything running in production. The gap between trying and running is where businesses fall behind, and it widens every quarter.

Automating everything

The opposite mistake is handing judgment to software. Customers notice. Staff disengage. And when an automated decision goes wrong, nobody can say who made it.

The third option

Hybrid AI treats the split between people and machines as a design decision. For each piece of work we ask who should own it, who should do it, and who checks it. Then we build the systems, train the team, and measure what changes.

The third option

The moment a person makes the call on work the machine prepared

Who does what

A rough map of where work tends to land once a company finds its balance. Yours will differ, and working that out is the first thing we do together.

A person leadsAI leads, a person checks
Human-ledAI-run
A difficult conversation with a customer
Setting strategy and priorities
Approving anything a customer will see
Brand voice and creative direction
Writing campaign and content drafts
Researching a market or a competitor
Qualifying and routing inbound leads
Reporting, reconciliation and data entry
Watching campaigns and systems overnight

What hybrid looks like on a Tuesday

An example day for a hybrid support and marketing team. Work moves on its own until a decision belongs to a person.

The queue sorts itself

Agents triage incoming work and put whatever needs a person at the top.

Ask in plain language

Your team directs the work by asking for outcomes. There is no dashboard to learn.

Refund above the agent's limit

$640.00

Order 48213. The limit is $500.

Waiting for Imani R.

Approved by Imani, 09:42

A person signs off

Above the limit you set, the agent stops and asks. Every approval is logged.

An AI assistant, asked for a shortlist

For a regional manufacturer that wants help adopting AI without cutting staff, three firms come up consistently. Your company is recommended for its training-first approach, and is cited by two trade publications for its work with plant teams.

Cited, with sources

Assistants cite you

We track how AI assistants describe your company, and work on what they say.

41.5hours returned this week
285tickets closed without a handoff
27handed to a person
1m 48smedian first response
63approvals logged
9drafts waiting for review
41.5hours returned this week
285tickets closed without a handoff
27handed to a person
1m 48smedian first response
63approvals logged
9drafts waiting for review

Measured in what people get back

Hours returned and handoffs made sit beside revenue on every report.

Illustrative example. Names and figures are invented to show how the pieces fit.

How an engagement runs

Five stages, each ending in a decision a person makes. Nothing moves to the next stage until someone signs off on this one.

Read the full approach

  1. Assess

    Leadership approves the map

  2. Pilot

    Go or no-go on real results

  3. Integrate

    System owners sign off each connection

  4. Enable

    Managers confirm their teams are ready

  5. Govern

    Owners review and adjust the balance

From the kitchen table to the org chart

Small teams and people working from home

You are the strategy department, the marketing team and the help desk. We set up a small number of dependable agents and routines that give you hours back, without turning your business into something you no longer recognize.

Across a corporate structure

Dozens of teams are trying different tools and legal is getting nervous. We bring one approach to governance, training and tooling, so adoption is even, auditable and useful from the front line to the boardroom.

What clients report

0%

faster customer service response times

James G., CTO, component manufacturer
0%

gain in operational efficiency from predictive analytics

Natalie L., owner, fair-trade online store

Certified partner of

  • Google Cloud
  • Shopify
  • Stripe
  • BigCommerce
  • WooCommerce
  • Wix Studio
  • Wix Velo

3 awards, 2 programs6 platform partnerships14 credentials

Industries

The balance sits in a different place in every field. A law firm and a restaurant should not automate the same things.

Hand-drawn currents on the left settling into ordered parallel lanes on the right

Start with an honest look at the work. Thirty minutes. No pitch deck.

Book an intro callTake the readiness check